Return & Exchange Policy

At Biocare Shop, customer satisfaction is very important to us. We aim to deliver original, high-quality products with care. If you receive a damaged, defective, or incorrect item, we are here to help.

Eligibility for Return or Exchange

A return or exchange may be accepted only in the following cases:

• You received the wrong product
• The product was damaged during delivery
• The product is defective or not in proper condition
• The item is incomplete or missing from your order

Conditions for Return

• The product must be unused and in its original packaging
• The seal must be intact and not opened
• The request must be made within 24 to 48 hours of receiving the order
• Proof of purchase or order number must be provided

Non-Returnable Items

• Opened or used products
• Products with broken or removed seals
• Items damaged due to misuse or mishandling by the customer
• Return requests made after the allowed reporting time
• Change of mind after successful delivery

How to Request a Return or Exchange

To request a return or exchange, please contact our support team with the following details:

• Your full name
• Order number
• Product name
• Reason for return or exchange
• Clear photos of the product, if damaged or incorrect

Exchange Process

Once your request is reviewed and approved, we will arrange a replacement or exchange as applicable. Our team will guide you through the process and provide the necessary support.

Refund Policy

Refunds are only considered where an exchange is not possible or applicable. If approved, the refund process may take a few working days depending on the payment method and case review.

Need Help?

If you have any questions regarding returns or exchanges, please contact our customer support team. We are always here to assist you.